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Frequently Asked Questions

Find answers to all your frequently asked questions about Gradelink!

FAQs

Setup

Access/Availability

Pricing

Accounts

Data Management

Getting Started

 

Setup

How long does it take to set up Gradelink?
How quickly the setup process is completed depends on how quickly you provide the appropriate data to Gradelink. That being said, most schools can be up and running in as little 5-10 days.
Can you import our existing student data?
Gradelink will import basic student information and class rosters as part of the setup process. However, extended data imports – including information such as transcript data – are available for a nominal fee. We will provide an estimate on request.
What if I’m switching from a different school administration system?
Don’t worry, as part of setup we import your data, configure your account and provide full training for your staff. Trust us, we make it easy.

Access/Availability

Does Gradelink require special hardware or software?
No. The only thing Gradelink requires is a stable internet connection. Most major browsers and operating systems are supported.
What kind of internet connection do I need?
Gradelink works fine over most broadband and 3G/4G mobile connections.
Does Gradelink work on mobile devices?

Yes! As long as your device has an internet connection, Gradelink works on tablets and mobile phones. For parents and students, we also offer a free mobile app (available on iOS and Android) specifically designed for mobile devices.

How many users can access Gradelink at once?
There is no practical limit to the number of users that can be signed in to your Gradelink account at the same time.
Can I download Gradelink or use it without an internet connection?
Not at this time.

Pricing

 

Are there any startup fees?
There is a one-time start up fee to set up your database. Please contact us to get a quote.
Are there any hidden fees?
No way. After you pay the startup fee, the only thing you’ll need to pay is the monthly rate. Premium features such as EnrollMe, SmartSend Pro, or the extended data import may incur additional fees, but they are entirely optional.
Do students who withdraw or graduate count towards my pricing?

No, only actively enrolled students are counted in your pricing bracket.

Accounts

How do I access my account?

Gradelink will provide login credentials to principals, administrators, or other IT staff once payment is recieved and implementation is scheduled. If you are a teacher, parent or student whose school uses Gradelink, you’ll need to contact one of your school’s administrators to receive your login credentials.

What happens if I lose or forget my username and password?
Click “Forgot Password” to reset your password. If you don’t know your username or school ID, please contact one of your school’s administrators. For security reasons, Gradelink staff are unable to provide login credentials over the phone or via email.
Can my son or daughter look at their grades?
Yes! Gradelink offers separate parent and student accounts that both have access to student grades.
My school doesn’t use Gradelink. Can I get an individual teacher account?

While we don’t offer individual user accounts at this time, we’ll gladly demonstrate Gradelink to your school and provide information and assistance for presenting Gradelink to your principal, administrator or superintendent. To schedule a demo, click here.

Data Management

I am a very busy principal. How time-consuming is it to manage Gradelink?

Using Gradelink will actually save you and your staff countless hours. After the initial setup process, moving from term to term takes just minutes. Most administrative tasks can be delegated to one of your staff members while you use Gradelink to get information on any classroom, teacher or student in your school instantly. We handle the technical duties, including backups and updates, saving you valuable resources.

Who should manage Gradelink for our school?
Anyone who is proficient using the internet and basic office applications can administer Gradelink. This person could be a member of the office staff, an IT teacher, the principal or even a teacher who is excited about using Gradelink.
What happens to a student’s data after they graduate?
Your school has access to your students’ final grades, transcript records and attendance records permanently for as long as you are a Gradelink subscriber.

We’re ready to get started. How do we begin?

1. Watch a free demo.
Click here to enter your email and access our demo videos.

2. Let’s get you set up.
We custom build your account and train your staff.

3. Rest assured.
We back you up with top-rated personalized support.

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