At Your Service
When you need help or just have a question, the last thing you want is to sit on hold forever or wait indefinitely for an email response – and then have to pay extra for the support on top of that.
Our schools know they can reach their personal Customer Care Rep by phone during office hours or get same-day email support when they need it – even in Spanish or Chinese. They also have unlimited access to the online help site, filled with articles, screenshots and videos on everything from attendance to standards-based grading. And it’s all included at no additional cost.
The part I like MOST is the customer service. Whenever we have a question or issue, Gradelink customer service representatives are helpful and friendly.
We’re Here to Help You
Call your Customer Care Rep anytime during business hours.
Send an email and get a response within 24 hours.
Access how-to guides and videos anytime, day or night.
Never have I worked with better customer support!
Right from the beginning, you’ll enjoy the benefit of our five-star customer service. We start by importing your data and custom building your account to suit your school’s specific needs. Most schools are up and running in just five to ten business days.
You’ll also get training for your staff to ensure everyone is ready to go when it’s time to launch.
Click here to learn more about the ways we help you make your transition go smoothly.
“If we do have any problems, we contact tech support and it’s taken care of within 24 hours at the most.”
Watch the video to hear what Jackie, Teacher and Gradelink Administrator, has to say. Click here to watch more videos.