School admin learning Gradelink | Support

At Your Service

When you need help or just have a question, the last thing you want is to sit on hold forever or wait indefinitely for an email response — and then have to pay extra for the support on top of that.

Our schools know they can reach their personal Customer Care Rep by phone during office hours or get same-day email support when they need it — even in Spanish or Chinese. They also have unlimited access to the online help site, filled with articles, screenshots, and videos on everything from attendance to standards-based grading. And it’s all included at no additional cost.


The part I like MOST is the customer service. Whenever we have a question or issue, Gradelink customer service representatives are helpful and friendly.

— Aimee R.

We’re Here to Help You

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Call your Customer Care Rep anytime during business hours.

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Send an email and get a response within 24 hours.

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Access courses, how-to guides and videos anytime, day or night.

Customer Support Team

Getting Started

Right from the beginning, you’ll enjoy the benefit of our five-star customer service. We start by importing your data and custom-building your account to suit your school’s specific needs. Most schools are up and running in about ten business days.

You’ll also get training for your staff to ensure everyone is ready to go when it’s time to launch.

Click here to learn more about the ways we help you make your transition go smoothly.

Gradelink provides:

  1. Free online courses
  2. User guide
  3. One-on-one tech support rep. for phone/email support.
  4. Proactive support

Contact us at any time with questions you have about what your school can do with Gradelink. We’re happy to help!


The support team made the implementation process so easy! The support question section is very helpful, and the Gradelink team answers all support tickets very quickly.

—Becca H.

We are honored to be ranked by our schools as the highest-rated SIS on the market.

Click here to watch more videos.

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